1.Q: How do I create a user account?
A: You can sign up by visiting My Account and selecting "Create an Account."
2.Q: How do I change my personal information on my account?
A: You can update or change personal information by visiting My Account and selecting "Update Details."
3.Q: How do I cancel my existing account?
A: To permanently delete your account online, click here and select "Delete Account.” You will be prompted to enter your user name and password to confirm your identity. Please note, you'll no longer be able to access any of the content that requires a user name and password.
4.Q: How do I change my subscription settings?
A: To alter your subscription preferences, click here.
1.Q: What personal information is collected through www.essickair.com?
A: When ordering or registering online, the following information is collected: customer name, email address, mailing address, phone number and credit card information.
2.Q: How is my personal information used?
A: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Any of the information we collect from you may be used in one of the following ways:
- Personalize your experience
(your information helps us to better respond to your individual needs)
- Improve our website and customer service
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
(your information helps us to more effectively respond to your customer service requests and support needs)
- Process transactions
- Administer a contest, promotion, survey or other site feature
- Send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email
3.Q: How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit card numbers) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
5.Q: Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
1.Q: What is your return policy for merchandise purchased on www.essickair.com?
A: Essick Air offers returns for all products purchased on www.essickair.com excluding your shipping charges. A 15% restocking fee will be applied to the Essick Air return. You may return your purchase within 30 days from date of purchase for a refund.
- Merchandise may be refunded with a receipt and must be new or unused in the box.
- Purchase prices will be honored for all merchandise exchanges or refunds with a receipt
- All merchandise purchased through Essick Air that is damaged in shipping will be replaced or refunded the amount of the valued purchased. Price adjustments will be made for product not being returned in resalable condition.
- If you need assistance in returns of a product please email us at firstname.lastname@example.org or call 1-800-547-3888.
2.Q: What is your return or exchange policy for merchandise that was purchased through a retailer?
A: You are encouraged to email email@example.com or call customer service at 800-547-3888 (M-F, 7am – 6pm CST) before returning product to the retailer.
3.Q: Will I be able to return merchandise that is over a year old?
A: No, unfortunately any purchases over a year old will not be eligible for a refund.
4.Q: Can I exchange my purchase for something else?
A: No, Unfortunately Essick Air does not accept online exchange requests. However, our customer service representatives will be happy to assist with your return and place a new order over the phone.
1.Q: Who should I contact about my warranty?
A: Please email firstname.lastname@example.org or call customer service at 1-800-547-3888 (M-F) 7 am – 6pm CST.
2.Q. What documentation is required for a warranty claim?
A: Your sales receipt is required as proof of purchase for all warranty claims.
3.Q: What is covered under my warranty?
A: The Product is warranted against defects in workmanship and materials from date of sale on factory installed components as listed below:
- Cooler Replacement Parts & Media Warranty
- Ducted Cooler Warranty
- Humidifier Replacement Parts & Wick Warranty
- Humidifier Warranty
- Mastercool Mobiles Warranty
- Mastercool Single Inlet Warranty
- MCP Cooler Warranty
- Metal Window Cooler Warranty
- Ultracool Portables Warranty 12.12.14
The warranty does not apply to damage from accident, misuse, alterations, unauthorized repairs, unauthorized use, mishandling, unreasonable use, abuse, including failure to perform reasonable maintenance, normal wear and tear, nor to the equipment or products being improperly installed or wired or maintained in violation of the Owner’s Manual.
4.Q: If I give my unit away or sell it, does the warranty transfer with the unit?
A: Warranty applies only to the original purchaser of the product when it is purchased from a reputable retailer/dealer.
5.Q: What will void my warranty?
A: The warranty will be null and void if purchaser attempts to repair or replace any parts which are mechanical or electrical.