Last Updated: July 28, 2026
Essick Air Products, Inc. (“Essick Air,” “we,” “us” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose and protect personal information when you visit or interact with EssickAir.com, ChampionCooler.com or MasterCoolProducts.com (collectively, the “Websites”), purchase or register our products, contact customer support or otherwise interact with us through the Websites.
Information We Collect
The personal information we collect depends on how you interact with our Websites and may include the following categories:
Identifiers and contact information, such as your name, email address, mailing, billing or shipping address and telephone number.
Transaction and commercial information, such as products purchased, order information, purchase history, product registration information and other information associated with purchases or products.
Payment information, such as payment card information necessary to complete a purchase. Payment information may be processed by third-party payment service providers in connection with your transaction. We do not store complete credit card numbers on our website servers after a transaction.
Customer support and communications information, including information you provide when contacting us by telephone, email, live chat or other customer support channels.
Internet and website activity information, such as pages viewed, website interactions, browser and device information and similar information about how visitors access and use our Websites.
Cookie and similar technology information, including information collected through cookies and similar technologies as described below.
We may also collect information you voluntarily provide when participating in a contest, promotion, survey or other Website feature.
How We Collect Information
We may collect personal information:
Directly from you, such as when you place an order, register a product, contact us, use customer support, participate in a promotion or otherwise submit information through our Websites.
Automatically, when you interact with our Websites, including through cookies and similar technologies, subject to your privacy choices.
From service providers, when they provide services on our behalf, such as transaction processing, website analytics, customer support, shipping or fulfillment.
How We Use Personal Information
We may use personal information to:
You may unsubscribe from marketing emails by following the unsubscribe instructions included in those communications.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Websites, provide essential functionality, remember privacy choices and understand how visitors interact with our Websites.
Some cookies are necessary for Website operation and functionality. These may include cookies used to maintain Website sessions, shopping-cart functionality and privacy preferences.
Other cookies, including analytics cookies, are nonessential and are used in accordance with your privacy choices.
When you visit our Websites, you may use our consent tool to accept all cookies, reject nonessential cookies or manage your preferences. Your selection may be stored so the Website can remember your privacy choice. to use our tool.
You may also configure your browser to control cookies. Disabling necessary cookies through your browser may affect certain Website functionality.
Google Analytics and Marketing Measurement
We use Google Analytics to understand how visitors use our Websites, measure website traffic and interactions, evaluate the performance of our marketing and improve our Websites and services.
Our Websites use a consent mechanism to control nonessential Google Analytics cookie storage. When nonessential cookies are rejected, Google Analytics cookies are not stored on the visitor's device. When analytics cookies are permitted, Google Analytics may use cookies to measure website usage and interactions.
Our Google Analytics properties may be linked to Google Ads for measurement and reporting purposes. We have disabled the use of Google Analytics data for personalized advertising through these links.
Information processed by Google is subject to Google's applicable privacy and data-processing terms.
Customer Support and RingCentral Chat
We use RingCentral to provide customer support chat functionality on our Websites.
When you use live chat, information you provide through the service may be processed by RingCentral on our behalf to provide and support customer service functionality. This may include information you voluntarily provide during a chat interaction and technical information necessary to provide the service.
RingCentral and its supporting infrastructure may use cookies or similar technologies necessary to provide and maintain chat functionality.
Shopping Cart, Payment and Transaction Services
Certain Websites use third-party providers, including FoxyCart, to provide shopping-cart, payment and e-commerce functionality.
These providers may process information necessary to maintain a shopping-cart session and facilitate transactions, including session identifiers, items placed in the cart, billing and shipping information and other information necessary to complete a transaction.
Payment information may be processed directly by applicable payment service providers. We do not store complete credit card numbers on our website servers after a transaction.
Cookies necessary to maintain shopping-cart functionality may operate regardless of your nonessential cookie preference because they are used to provide essential functionality you request through the Website.
How We Disclose Personal Information
We may disclose personal information to service providers and other parties that assist us in operating our business and providing products and services. These may include:
These providers may process personal information as necessary to perform services on our behalf, subject to applicable contractual and legal requirements.
We may also disclose personal information when reasonably necessary to comply with applicable law or legal process, enforce our policies, protect our rights or property or protect the rights, property or safety of others.
We may disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets or similar business transaction, subject to applicable law.
Sale or Sharing of Personal Information
We do not sell or share personal information as those terms are defined under applicable state privacy laws.
We may disclose personal information to service providers that process information on our behalf for the business purposes described in this Privacy Policy. Such disclosures are not considered a sale or sharing of personal information when the service provider processes the information on our behalf in accordance with applicable law.
We have disabled the use of Google Analytics data for personalized advertising through our Google Analytics and Google Ads links.
Data Retention
We retain personal information only for as long as reasonably necessary and proportionate to the purposes for which it was collected or processed, subject to applicable legal, regulatory, operational and business requirements.
The criteria we use to determine retention periods depend on the category of personal information and include:
Identifiers and contact information: Retained for as long as necessary to provide requested services, maintain customer and product records, communicate with you and meet applicable legal and business requirements.
Transaction and commercial information: Retained for as long as necessary to process and document transactions, provide customer and product services, maintain business and accounting records and comply with applicable legal, tax and regulatory requirements.
Payment information: Processed as necessary to complete transactions and meet applicable legal and transaction requirements. We do not store complete credit card numbers on our website servers after a transaction.
Customer support and communications information: Retained for as long as necessary to respond to requests, provide support, maintain appropriate business records and resolve disputes.
Internet and website activity information: Retained for as long as necessary to understand website usage and performance, maintain Website security, measure marketing performance and improve our Websites and services, subject to applicable analytics and privacy settings.
Cookie and similar technology information: Retained according to the purpose of the cookie or technology and applicable settings, including for the period necessary to provide Website functionality, remember privacy preferences or perform permitted analytics.
We may retain information for a longer period when reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce agreements or protect our rights.
Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration or destruction. This includes the use of encryption in transit to help protect information transmitted between your device and our services. Where payment card information is processed, we use a payment service provider that maintains compliance with the Payment Card Industry Data Security Standard (PCI DSS) to help safeguard payment transactions.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links and Services
Our Websites may contain links to third-party websites, social media platforms or other online services that we do not own or control.
When you leave our Websites or interact with a third-party website or service, that third party's privacy practices may apply. We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.
U.S. State Privacy Rights
Depending on your state of residence and subject to applicable law, you may have certain rights regarding your personal information. These rights vary by state and may include:
Right to Know or Access. You may have the right to request information about the personal information we collect, use or disclose and to obtain access to certain personal information we maintain about you.
Right to Delete. You may have the right to request deletion of certain personal information we have collected about you, subject to applicable exceptions.
Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.
Right to Data Portability. You may have the right to obtain certain personal information in a portable and, where technically feasible, readily usable format.
Right to Opt Out. Where applicable, you may have the right to opt out of the sale or sharing of your personal information or the processing of personal information for targeted advertising. We do not currently sell or share personal information or process personal information for targeted advertising.
Global Privacy Control (GPC).
We recognize and honor Global Privacy Control (GPC) signals where required by applicable law. If your browser or device sends a GPC signal, we will treat that signal as a request to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising, as applicable under state law.
Right to Limit Certain Uses of Sensitive Personal Information. Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination. We will not discriminate against you for exercising privacy rights provided by applicable law.
Right to Appeal. Residents of certain states may have the right to appeal a decision regarding a privacy rights request.
Categories of Personal Information
For purposes of applicable U.S. state privacy laws, depending on how you interact with us, we may collect:
We collect these categories from the sources described in “How We Collect Information” and use them for the purposes described in “How We Use Personal Information.” We may disclose these categories to the service providers and other parties described in “How We Disclose Personal Information.”
Exercising Your Privacy Rights
To exercise an applicable privacy right, contact us using one of the following methods:
Phone: 800-547-3888
Email: info@essickair.com
Mail: Essick Air Products, Inc., 5800 Murray Street, Little Rock, AR 72209
Please describe the nature of your request and provide sufficient information for us to identify the information or account associated with your request.
We may need to verify your identity before completing certain requests. The information required for verification will depend on the nature of the request and the information involved.
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request information necessary to verify the agent's authority and/or verify your identity directly.
If applicable law provides a right to appeal our decision regarding a privacy request, you may submit an appeal using the contact information above and identify your request as an appeal.
Children's Privacy
Our Websites, products and services are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements or other factors.
When we make changes, we will post the updated Privacy Policy and revise the “Last Updated” date above. Where required by law, we will provide additional notice regarding material changes.
We review this Privacy Policy periodically and update it as appropriate to reflect our current practices and applicable legal requirements.
Contact Us
If you have questions about this Privacy Policy, our privacy practices or your privacy rights, contact us:
Essick Air Products, Inc.
5800 Murray Street
Little Rock, AR 72209
Phone: 800-547-3888
Email: info@essickair.com
Live Chat: Available through our Websites